Design Manager
We're on a mission to be a Force For Good, through our People, Products and Purpose at Nuix. This extends to our People. We're fiercely passionate, love working at pace, thrive in ambiguity, live, and breathe outside of the box, and above all are good humans. We're determined to make a positive difference in the world, whether through our solutions which help the top companies, governments and agencies find the truth and combat illegal activities, or through our people who care about contributing and giving back both within, and outside, of Nuix. We are a Force For Good. We're selective about who comes on board, and you should be too. But if the above sounds like a match, get in touch today and get ready for the possibility of starting a once-in-a-career journey.
Role Overview:
Nuix is looking for a Design Manager to lead our design practice and set the standard for how design creates value for our customers. Reporting to the General Manager of Product, you will lead and coach the design team, establish the global patterns and practices that keep a growing portfolio consistent, and shape end-to-end customer experiences across complex B2B products.
This is a player-coach role. Your first priority is growing great designers — coaching, critique, and setting the bar — while staying close enough to the work to lead by example, including rapid prototyping and testing with customers using AI tooling. You will need to work with external UX partners/agency to accelerate our design uplift.
Location:
This position will be based in our Sydney office. The candidate is required to attend the office a minimum of 3 days per week but may voluntarily elect to work either remotely or from the Sydney office for the remaining 2 days of the week.
Key Responsibilities
LEADERSHIP & COACHING
• Lead, coach, and grow the design team, fostering a culture of customer centricity, craft, ownership, and psychological safety.
• Develop each designer through critique, feedback, and stretch opportunities — raising the quality of both human and AI-generated design work over time.
• Set the quality bar and hold it as the team and portfolio scale, and champion design at leadership level.
WORKING WITH AGENCY & PARTNERS
• Direct and get the best from external UX partners/agency accelerating our design uplift — setting scope, standards, and quality expectations.
• Own the transition of practices, systems, and standards in-house as the internal capability matures.
• Manage the blend of internal and external capacity across competing priorities without letting quality slide.
CUSTOMER EXPERIENCE & SERVICE DESIGN
• Own the end-to-end customer experience across complex B2B products — journeys, service touchpoints, and workflows.
• Run continuous discovery — user interviews, usability testing, competitive analysis — using AI-assisted synthesis to focus time on insight and product decisions.
• Engage deeply with key enterprise customers, advisory boards, and partners to bring the customer into design decisions.
• Bake accessibility in from the start — WCAG compliance as part of the process, not an audit at the end.
GLOBAL PATTERNS & PRACTICES
• Establish global design patterns, guardrails, and frameworks that keep experiences consistent across squads, products, and regions as the platform scales.
• Build and maintain a shared design system — treated like a product — that keeps multiple squads consistent and drives engineering adoption.
• Define the design practice's ways of working — including an AI-native process: which tools, which workflows, which quality gates — and scale it across squads.
• Maintain a shared insight repository so research compounds across the portfolio rather than disappearing.
Skills, Knowledge and Expertise
• Proven design leadership (Head of Design, Design Manager, Principal or Lead level) — you've built, coached, and developed design teams, and can show designers who grew under you.
• Experience and service design strength in complex B2B software — you design journeys and services end to end, from research through to shipped product, ideally in software/SaaS environments.
• A track record of establishing patterns and practices that scale — design systems, guardrails, and ways of working adopted across multiple teams.
• Experience directing or working alongside external design partners/agencies, including transitioning capability in-house.
• AI-native workflow. You use AI tools daily for prototyping and research synthesis, and can articulate how they change design practice.
• Research fluency. You can plan a research program, run interviews, synthesise findings, and present insights that change minds.
• Exceptional communication and stakeholder management skills — you translate design and research into the language your audience speaks, whether that's a PM, an engineer, or an executive. Direct, not precious.
Desired Expertise:
• Experience in a consultancy or agency environment working across multiple clients.
• Experience designing AI products and features — explainability, trust patterns, agentic workflows.
• Comfort in developer-adjacent workflows — design tokens, artifacts in repos, design-to-code tooling.
Nuix is an equal opportunities employer. Don’t let imposter syndrome hold you back! We welcome all applications and are a flexible employer.
We strive to make any required adjustments where possible to make the process fair and equitable for everyone. If you need any accommodations throughout the interview process, please note this in your job application.
Nuix is on an incredible journey of transformation, aligning our strengths with our ambitions to pursue greater opportunities. To find out more about who we are and what we are doing, please visit our web page.
As we expand our global team and extend our skills and expertise, we are unified as one Nuix team guided by our shared values.
Nuix Vision
Finding Truth in a Digital World.
Nuix Mission Statement
Nuix creates innovative software that empowers organizations to simply and quickly find the truth from any data in a digital world. We are a passionate and talented team, delighting our customers with software that transforms data into actionable intelligence.
Nuix Values
TAKE OWNERSHIP
RESILIENT
UNAFRAID
TEAM NUIX
HERO OUR CUSTOMERS
We believe in these principles and seek to weave them into the fabric of our daily work at Nuix. In doing so, we co-create a dynamic and purposeful company culture that we can be proud of and want to belong to.
**Nuix is an Equal Opportunity Employer**
Love the role, but not the right fit for you? Know someone that might be awesome for this role?
We're always looking for talented people who want to make a real impact. If you refer someone and we successfully hire them, you'll receive a $1,000 gift card.
Send referrals to recruitment@nuix.com or message us on LinkedIn. T's & C's apply.
To all recruitment agencies: Nuix does not accept agency CV's unless we have an existing agreement. Please do not forward CV's to us, or our Nuix employees directly. Nuix is not responsible for any fees related to unsolicited resumes, or where there is not an agreement in place.
- Department
- Product
- Locations
- Sydney (AU)
- Remote status
- Hybrid